Effective Date: 21 November 2024
At VapesBabe.com, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect product, we will happily accept returns under the following conditions:
1. Eligibility for Return
- You have 14 days from the date of purchase to return any damaged or incorrect items.
- Products must be unused and in their original packaging.
Due to the nature of vaping products, certain items are non-returnable or only returnable under specific conditions.
- Non-Returnable Items:
- E-liquids, opened or used
- Disposable vapes
- Vape coils (if used or packaging is opened)
- Clearance items and final sale products
- Items without original packaging or proof of purchase
- Products purchased from third-party sellers or retailers
- Returnable Items:
- Unused and unopened hardware (e.g., mods, tanks, kits) within 30 days of purchase
- Products received damaged or defective (see section below)
2. Return Process
- To request a return, please contact us at info@vapesbabe.com within 14 days of receiving your order. Please provide your order number and a description of the issue.
- You are responsible for the cost of return shipping.
3. Refund or Exchange Once we receive your return, we will process it within 5-7 business days. You will receive either:
- A full refund to your original payment method.
- An exchange for the correct or undamaged product, subject to availability.
4. Non-Returnable Items
- We do not accept returns for products that have been used or opened unless they are defective or damaged upon arrival.
5. Order cancellations
- Orders can only be canceled if they have not yet been shipped. Please contact us at info@vapesbabe.com as soon as possible to request a cancellation. Once an order has been shipped, it can not be canceled, but it may be eligible for return following the policy above.
6. Restocking Fees
- A restocking fee of [10%-15%] may apply for returned items that are not defective or damaged. This fee helps cover our costs for processing returns and repackaging items
Contact Information
If you have any questions or concerns about any of our policies, please contact us at:
- Email: info@vapesbabe.com
- Address: 7 Bridlington Road, Durban, South Africa.